Job Aids & Resources

What is Information Technology in the Auxiliary?

Every day thousands of our Auxiliary shipmates perform their duties. Each of these duties is supported by a system of record keeping, tools, systems, and services developed and maintained by members of the Auxiliary information technology community.

The vast majority of the Auxiliary IT community serves their shipmates directly at the Flotilla level. These Flotilla Staff Officers for Communication Services (FSO-CS) and Information Services (FSO-IS) play a vital role in making each Auxiliarist effective. These members provide a wide range of member services – including information on opportunities to serve, recording mission accomplishment, counseling on training requirements, and much more.

At the Division, District, and National levels, our IT community transitions from direct member support to envisioning, developing, and supporting the systems that support our membership.

From Flotilla Staff Officer to the National IT leadership, our mission is the same. We support our members so they can efficiently, effectively, and safely accomplish their missions.

Our Directorates

Computer Software and Systems (C)

The Computer Software & Systems Directorate (C) is primarily involved with the underlying technologies, equipment, and developmental techniques to produce solutions necessary to meeting Auxiliary mission criteria, as well as cybersecurity and information assurance for Auxiliary-managed systems.  The C-Directorate has a number of ongoing projects that interface with and are supported by the U-Directorate such as the WOW (websites without webmasters) system, Aux Officer / Aux Directory, and database administration.

User Support and Services (U)

The IT User Support & Services Directorate (U) is responsible for Information Services (IS) staff officer support including the AUX-10 IS Officer C-School and AUX-10V Virtual Course, Communications Services (CS) staff officer support including the new AUXWOW Virtual Course, AUXDATA II support including the AUXDATA II Service Request support team, and Member Support including the National Help Desk and cgauxnet.us email accounts. 

Cybersecurity (Y)

The Cybersecurity Directorate protects Coast Guard Auxiliary National information technology assets and services, responds to cybersecurity incidents, and delivers cybersecurity awareness products and educational information to Auxiliarists for the protection of Auxiliary personnel, assets, and missions.  The Directorate also partners with the U.S. Coast Guard and Coast Guard Cyber Command to plan, staff, and execute cybersecurity augmentation support to the Coast Guard and Marine Transportation System through the AUXCYBER Augmentation program.
 

Help Desk Support System

Auxiliarists and members of the general public can submit questions, comments, website errors, or any other type of feedback to the U.S. Coast Guard Auxiliary National Staff via the National Help Desk.  Look for the National Help Desk in the footer. It is also available from the left hand navigation menu on the National web sites.  Login/password issues related to WOW websites, Auxiliary training and testing sites (AUXLMS, Aux Online Classroom, NTC), and the Aux Directory must be handled via this system.

For questions or support related specifically to AUXDATA II login/password issues and patrol order and facility issues, submit a service request directly in AUXDATA II or submit a ticket at the National Help Desk at https://cgaux-helpdesk.kayako.com/ .