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SECURITY LEVELS

Welcome to the IT User Support & Services Web Site

Our Mission

The mission of the IT User Support and Services (U) Directorate is to deliver support for the technology needs in the U.S. Coast Guard Auxiliary.

Our Services

The IT User Support and Services (U) Directorate is responsible for supporting many of the systems currently used by the U.S Coast Guard Auxiliary. Examples of the current systems and processes supported by the IT User Support and Services (U) Directorate include:

Bill Ballard
Bill Ballard
DIR-U, Director
IT User Support & Services

Dave Gaylord
Dave Gaylord
DIR-Ud, Deputy Director
IT User Support & Services
  • Review of New and Existing WOW II Websites
  • Review of AIRS Websites
  • Support of CS officers at all levels
  • AUXDATA II Support
  • Support of IS officers at all levels
  • Conducting AUX10 C-Schools/AUX10V Online
  • The National Help Desk and Knowledge Base
  • Developing & Maintaining AUXDATA Forms
  • cgauxnet.us Email Administration
  • and more

 

Our Divisions

The IT User Support and Services (U) Directorate is comprised of the following divisions, each with branches containing dedicated information technology professionals committed to carrying out the critical missions assigned:

  • AUXDATA II Support
  • Terry Hickox, DVC-UD

  • Communications Services Support 
  • John Bigrow, DVC-UC
  • Information Services Support
  • Laurel Carlson, DVC-UI

  • Member Support
  • Bill Ballard, DVC-UM