Return to Division 15's Home Page.

EVERBRIDGE RESPONSE INSTRUCTIONS

070-15

1. Telephone Notification

When your phone rings and Caller ID appears on your phone or television (if you have that feature), it will show the calling number 111-111-1111 or 1-202-930-3496. DO NOT CALL THIS NUMBER!! Phone number will be provided for a drill or during an activation.

This is your clue that it is from the Auxiliary and you should take it. The message will also state that it comes from the Auxiliary.

Here again, listen to the whole message and take the action asked for.

Remember that if the message is critical, you will continue to receive messaging until you acknowledge receipt.

If the message is directed to your answering machine/message center, you will get whatever message your phone server sends to access your calls. It usually involves a telephone number and code. It could be difficult to respond at that time because the numbers come fast and furious. Your best bet is to look at your e-mail message and acknowledge message receipt that way. Acknowledging receipt within a phone call or e-mail will stop the message from being resent to you.

2. Text Notification

These messages will be the same as the e-mail and the phone messages. Typically this is the first message received.

If you are blocking test messages, to be sure you receive any text announcements put the following number in your phone - "89361".

3. Email Notification

The email sender will show either "USCGAUX 070-09" OR "070-09 All Hands" with the sender's email address as "noreply@everbridge.net". It is necessary to add this to contacts so it's not sent to Spam mail. It depends on the nature of the incident, but the response method is the same regardless.

After you have experienced receiving Everbridge messages several times, it will become clearer to you on how to personally handle the responses. The important things to remember are, of course, what the message says a:nd also to acknowledge it.

Please be advised that if there are multiple CGAUX members of the household, these procedures apply to each member. Just because one of the members answers the call it does not stop until the other member  responds to one of the messaging methods.

If the system does not get your acknowledgement for six hours, your Flotilla Commander must try to contact you - by whatever means. This could become almost a 'mission impossible; so PLEASE acknowledge, even if you are on vacation and/or out of your Flotilla area.

Thank you and if you have any questions, please contact your Flotilla Commander.