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Welcome to the IT User Support & Services Web Site

Our Mission

The mission of the IT User Support and Services (U) Directorate is to deliver support for the technology needs in the U.S. Coast Guard Auxiliary.

Our Services

The IT User Support and Services (U) Directorate is responsible for supporting many of the systems currently used by the U.S Coast Guard Auxiliary. Examples of the current systems and processes supported by the IT User Support and Services (U) Directorate include:

Photo of Randy Patton, DIR-U
Randy Patton
DIR-U, Director
IT User Support & Services

Photo of Bob Fritz, DIR-Ud
Bob Fritz
DIR-Ud, Deputy Director
IT User Support & Services

  • My.CGAux
  • Review of New and Existing WOW II Websites
  • Review of AIRS Websites
  • Support of CS officers at all levels
  • Support of IS officer use of AUXDATA & AUXINFO
  • Support of IS officers at all levels
  • Conducting AUX-04 and AUX-10 C-Schools
  • The National Help Desk and Knowledge Base
  • Developing & Maintaining Forms and E-Forms
  • National Staff Email Administration
  • and More

 

Our Divisions

The IT User Support and Services (U) Directorate is comprised of the following divisions, each with branches containing dedicated information technology professionals committed to carrying out the critical missions assigned:

  • Communications Services Support, 
  • John Bigrow, DVC-UC

  • Information Services Support, 
  • Linda McCarty, DVC-UI
  • Member Support, 
  • Harry Dyer, DVC-UM

  • User Integration, 
  • Mary Patton, AUXPA1, DVC-UG