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IS-242.C: Effective Communication

Course Date
3/31/2014
Course Overview
Being able to communicate effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your communication skills. It addresses:
· Basic communication skills
· How to communicate in an emergency
· How to identify community-specific communication issues
· Using technology as a communication tool
· Effective oral communication
· How to prepare an oral presentation
Course Objectives:
At the completion of this course, participants should be able to:
· Identify factors that contribute to and detract from effective communication.
· Develop a strategy for ensuring that emergency communications meet the needs of the whole community, including those with access and functional needs.
· Identify strategies for communicating effectively in emergency situations.
· Identify strategies for improving your oral presentation skills.
Primary Audience
All individuals involved in crisis and emergency management decision making.
Prerequisites
None
CEUs:
0.8
Course Length:
8 hours